Cancellation Policy

Last Updated: 1st of June 2025

At Xmart, we aim to deliver your orders quickly and efficiently. To ensure a smooth experience for both you and our team, please review our cancellation terms below:

1. Order Cancellation by Customer

• Within 4 Hours of Purchase:
  You may request to cancel your order within 4 hours of placing it, as long as it hasn’t been confirmed or shipped yet.
  To request a cancellation, please contact us immediately via WhatsApp, phone, or email.

• After 4 Hours or Once Shipped:
  After 4 hours, or once the order is confirmed or shipped, cancellation is no longer possible. You may still be eligible for a return under our [Return & Refund Policy] .

• Custom or Pre-Order Items:
  Orders for personalized, custom-made, or pre-order items cannot be canceled once the order is placed.

2. Order Cancellation by Xmart

We reserve the right to cancel any order under the following circumstances:

• Product is out of stock or discontinued.

• Payment failure or technical issues.

• Fraudulent or suspicious activity.

• Errors in product listing or pricing.

If your order is canceled by us, you will be notified immediately and a full refund will be issued.

3. Refund Timeline

Approved cancellations are refunded in full within 3–7 business days, depending on your bank or payment provider.

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Need Help?

For any questions or urgent assistance, please contact us:
📧 info@xmart.me
📞 +962 79 716 1111
💬 WhatsApp / Live Chat: Available during working hours